Frequently asked questions
Short answers. For anything else, open Help in the app or contact us.
Accounts
Do I need a password?
No. You sign in with a 6-digit code sent to your e-mail. It is valid for 5 minutes.
Is there an app to install?
Movanect runs in your browser at app.movanect.com. You can add it to your home screen.
Which languages are there?
French and English.
Can I delete my account?
Write to contact@movanect.com. Your wallet must be empty first, and records we must keep by law stay on file.
Paying
How do I add money to my wallet?
In cash at a Movanect desk, or by bank transfer declared in the app.
How long does a bank top-up take?
It counts once approved, usually within 1 working day. The app shows the status.
Does the price include VAT?
Yes. Prices in the app are shown with VAT included.
Why is the price different at another hour?
Some tariffs have prices by time of day. Each kWh is priced in the window it was charged in, and the app lists the windows.
What is the fee after charging?
Some tariffs charge per minute if the car stays plugged in after the energy stops, after a grace period. When it applies, the app shows it first.
Where are my receipts?
In your history in the app, as PDF. Your wallet statement can be downloaded as PDF or Excel.
Pass and cards
Do I need a physical card?
No. Your Pass is in the app. You can ask for a card from the app if you want one.
Does the card work on every charger?
Not yet. Ask the staff on site.
I lost my card. What do I do?
Block it in the app at once. Only staff can reactivate a blocked card.
Charging
Can I stop at a set amount?
Yes. Set the amount before you start.
Something went wrong with my charge.
Report it from the app. You can also ask the staff on site.
Where can I charge?
We are launching in Bujumbura. The map in the app shows the stations.