Terms of use

Your account

You sign in with a code sent to your e-mail. Keep your codes private: what is done with them counts as done by you.

Prices

The app shows the price before you start, VAT included. It may include prices by time of day, a minimum charge and a fee if the vehicle stays plugged in after charging. The price that applies is the one shown when the session starts.

Wallet

A charge can start only if your wallet has enough balance. A cash top-up counts when the cashier records it. A bank transfer counts once it is approved.

Movanect Pass and cards

Your Pass and card are for you. If a card is lost, block it in the app at once. Only staff can reactivate a blocked card.

At the station

Follow the instructions on the charger and from the staff. Do not use a charger that looks damaged: report it instead.

Changes

If these terms change, the app asks you to accept the new version before you carry on.

Questions about this page: use Help in the app.